PANDA DORF

Returns & Refunds

Last updated · 2026

Pre-order note

Panda Dorf pens are produced in small, numbered batches. The current batch is a pre-order with an estimated ship window of Q4 2026. Your card is charged at checkout; we will email you tracking the moment your pen leaves our workshop in China.

30-day returns

We want you to love your pen. If it is not right, you may return it within 30 days of delivery for a full refund of the pen price.

Refunds

Once we receive and inspect your return, we refund the pen price to your original payment method within 7 business days. Shipping fees are non-refundable, except where the return is due to a defect.

Exchanges

If your pen arrives defective or damaged in transit, contact us within 7 days of delivery with photos. We will ship a replacement at no cost.

How to start a return

Email [email protected] with your order id (the one shown on the thank-you page) and the reason. We will reply with the return address and, where applicable, a prepaid label.

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